In the on-line version of the Toronto Star I read the following article:
“OAKVILLE–Ford of Canada named David Mondragon as its new president and chief executive on Monday.”
Further they quote Mr. Mondragon: “
“I look forward to working closely with the Ford of Canada dealers to ensure we are not only meeting, but exceeding customer expectations as we introduce the new products.”
Well Mr. Mondragon, there are a few of us out there that would be quite happy if you just met our expectations in terms of backing up your product. The fact that Ford has an unethical policy of not notifying the public regarding this problem and also lettiing the dealers fix the damages but not fix the problem is not going to win any customers. Your company offered $500 off my next Ford in compensation for thousands of dollars damage due to your faulty workmanship, while offering Chrysler and Toyota truck owners $1000 to buy a Ford. So much for respecting loyalty. It will be interesting to see if you continue this corporate policy of do nothing for customers. Regardless, good luck in your new position.
